IT Onsite Support Field Technician
Nexplay Consulting Inc.Los Angeles, CA, United States20 hours ago
Job type
- Full-time
Job description2+ years of IT support experience (hospitality experience preferred). Solid understanding of Windows OS and common hotel software platforms. Basic networking knowledge (IP addressing, routers / switches, Wi-Fi troubleshooting). Strong communication and customer service skills. Ability to work independently and travel to client sites across LA. Proven ability to work effectively in a team environment. Ability to follow orders and instructions with attention to detail and accountability. Experience with hotel systems Familiarity with remote desktop tools and ticketing systems. Basic understanding of VLANs, DHCP, and firewall configurations. A+ or Network+ certification. Security+ certification or equivalent cybersecurity awareness. Working knowledge of Microsoft Azure , SharePoint , and Microsoft 365 . Experience managing vendor relationships and coordinating third-party services. Previous experience supporting hospitality environments. Ticketing System : Autotask Documentation System : ITGlue RMM Platform : Datto RMM Firewalls : Fortigate, Cisco Switches : FortiSwitch, Ruckus, HP / Aruba, Cisco Wireless Access Points (WAP) : FortiAP, Ruckus, Aruba, Cisco Cloud Management Platforms : Cisco Meraki, Ruckus Cloud, Aruba Central Be part of a growing team that understands the unique tech needs of hotels. Work alongside a supportive team that's always willing to help, teach, and grow together. Flexible work environment with opportunities for growth. Competitive compensation and travel reimbursement.
IT Onsite Support Field Technician
Location : Los Angeles, CA
Employment Type : Full-Time
Department : IT Operations
About Nexplay Consulting :
We specialize in IT services tailored for the hospitality industry, supporting hotels and restaurants across Los Angeles and beyond. We're seeking a dependable Field IT Technician to provide onsite support for hotel clients, ensuring smooth operation of their systems and applications.
Key Responsibilities :
- Provide onsite technical support for hotel systems (PMS, POS, back-office apps).
- Troubleshoot Windows-based applications, hardware, and peripherals.
- Assist with basic networking tasks (Wi-Fi, switches, cabling, IP configuration).
- Coordinate with remote support teams and escalate complex issues.
- Maintain accurate documentation and timely updates on service tickets.
- Collaborate with vendors for hardware / software support and service coordination.
Required Qualifications :
Preferred Qualifications :
Systems & Tools Used :
Brand Competencies :
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It Field Technician • Los Angeles, CA, United States
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