Sr. Principal Customer Strategist

Job Description

Job Description

About Ping Identity :

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Reporting to the Sr. Director, Accelerate Program, the Sr. Principal Customer Strategist will be responsible for building customer c-suite executive relationships and executing management consulting engagements focused on driving transformational outcomes, ensuring long-term client retention, and cementing our position as an indispensable partner. Our ideal candidate is a seasoned management consultant who excels at navigating complex organizations, building C-suite relationships, and translating strategy into measurable results. You will be the architect of our clients' long-term success.

Key Responsibilities

• Executive Relationship Development : Cultivate and nurture strong relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations.
• Strategic Advisory : Guide customers on optimizing operational effectiveness and maximizing the value of their Ping Identity investment through expert consultation and tailored solutions.
• Business Transformation Guidance : Act as a trusted advisor, deeply understanding customer business models and advising on how Ping Identity can directly support and accelerate their digital transformation initiatives.
• Account Strategy Orchestration : Support client relationship mapping and consistently coordinate an integrated account strategy across the core account team (Account Executive, Services Sales, Solutions Engineering, Marketing, Customer Success, etc.).
• Churn Reduction & Renewal Strategy : Proactively identify and mitigate renewal risks by orchestrating cross-functional teams (Product, Sales, Services) to deliver on the strategic roadmap. You will own the narrative on value realization, making the renewal a foregone conclusion.
• Strategy Workshop Delivery : Develop and deliver impactful Strategy Workshops designed to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity.
• Resource Alignment : Identify and facilitate the timely engagement of the right specialist and support resources for customer deals.
• Performance Review Leadership : Conduct customer executive business reviews in collaboration with account teams, aligning discussions with the overall account strategy.
• Data-Driven Insights : Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention.

SKILLS AND COMPETENCIES

Salary Range : $162,000 - $202,000 USD + variable pay

In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping :

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special :

Our Benefits :

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.