SERVICE ENGINEER

Job Title : Field Service Engineer / Technician

Locations : Dallas, TX and Chicago, IL

Job Type : Full Time / Direct Hire

Overview

Our client is currently seeking two (2) Field Service Engineering Technicians for the Dallas, TX and Chicago, IL areas. These professionals will be responsible for installing, maintaining, and repairing a wide range of print manufacturing equipment.

Although remote in nature, this role requires significant regional travel, a high degree of independence, and customer service excellence.

Additionally, the Field Service Engineer is expected to obtain and maintain relevant certifications to ensure expertise in supported platforms and technologies while staying abreast of industry advancements.

Position Description / Responsibilities

Service Existing and New Accounts :

Install and maintain print production equipment, ensuring proper setup and optimal functioning at customer sites.

Pre-Installation Scoping :

Scope and, when necessary, conduct facility pre-installation meetings with customers and their contractors to confirm necessary utility modifications for proper equipment installation and operation.

Troubleshoot and Repair :

Diagnose, repair, and document service issues with machinery in customer facilities, maintaining detailed records.

Equipment Demonstration :

Inspect, install, familiarize, and demonstrate equipment to customers, ensuring they are fully trained and satisfied with the setup.

Customer Support :

Analyze customer helpdesk tickets, identify solutions, suggest improved methods and techniques, and recommend system improvements to enhance customer satisfaction.

Logistics Coordination :

Assist the operations team in coordinating logistics for equipment and parts delivery to and from vendors and other locations, ensuring timely and efficient operations.

Documentation :

Complete all required documentation, including service records, service tickets for billing, warranty records, expense reports, and purchase records.

Qualifications / Position Requirements

Mechanical and Schematics Aptitude :

High proficiency in mechanical and schematics understanding and application.

Electronics Aptitude :

Moderate proficiency in electronics is necessary for effective troubleshooting and repair.

Customer Service Skills :

Strong customer service skills to maintain positive relationships, ensuring customer satisfaction.

Analytical and Problem-Solving Skills :

Excellent analytical and problem-solving abilities to diagnose and fix equipment issues efficiently.

Attention to Detail :

Meticulous attention to detail to ensure high-quality service delivery and accurate documentation.

Communication Skills :

Exceptional verbal and written communication skills to interact effectively with customers and team members.