Delivery Associate, France, Central & Northern Europe
Context TravelPhiladelphia, PA, US26 days ago
Job type
- Full-time
Job descriptionProvide expert guidance on our brand, product portfolio, and the destinations we serve Assist with booking, modifying, and managing orders efficiently Client value maximization : Identify opportunities to upsell and cross-sell thoughtfully, maintaining warmth and discretion Ensure accurate and timely transfer of essential client information to fulfillment teams, partners, and on-the-ground guides Cross-functional support and collaboration Manage 1 : 1 guide communications related to scheduled tours and daily operational needs Partner with regional fulfillment staff and contractors to ensure accurate and seamless delivery of tours Develop a thorough understanding of end-to-end operations to offer clients clear information, personalized suggestions, and actionable guidance Proactively identify and escalate client pain points, collaborating across teams to continuously improve processes and service Mentor and train seasonal contractors and Delivery colleagues Actively contribute to weekly Delivery team and cross-regional meetings Participate in region agnostic initiatives Deep expertise inand genuine passion forParis, our region's largest market, with a knack for inspiring others to visit. French language skills and / or expertise in Northern and Central European destinations a plus Sincere enthusiasm for connecting with clients both via email and over the phone An eagerness to close the sale and celebrate the win Resilience and composureyou handle unhappy clients with empathy and a thick skin Cultural sensitivityyou have experience and / or interest in working with colleagues and people from around the globe Versatility in managing a wide range of tasks and responsibilities in a fast-paced environment A curious, learning-driven mindsetyou'd happily be one of our clients yourself 2-3 years work experience in a related role. Travel or hospitality industry experience is a plus A supportive, mission-oriented work environment with colleagues who care Unlimited access to digital lectures and audio guides, and in-person small group tours Annual learning & wellness stipend to pursue personal and professional interests Tech stipend Flexible PTO (with no caps, encouraged minimums, and parental leave) A remote-first work policy - we have colleagues based in all four corners of the world An annual company retreat to connect and celebrate with colleagues in person. (Past locations include New York City, Philadelphia, Lisbon, Barcelona, and Mexico City. In 2024 we took the whole company to our birthplace, Rome, to celebrate our 20th anniversary.)
Delivery Associate, France, Central & Northern Europe
Context Travel is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world. We take great pride in creating unforgettable moments that are treasured for a lifetime.
We are seeking a Delivery Associate for our France, Central & Northern Europe (FraNCE) region, to support client and advisor communications and operational workflows for our high-quality tours. In this role, you will focus on the full client journey : from pre-booking trip planning and experience selection, to post-booking adjustments, on-the-ground support, and ensuring post-trip feedback is collected and acted upon.
The role reports into the FraNCE Delivery Director (based in France) with a dotted line into the FraNCE Client Lead (based in Philadelphia).
Role and Responsibilities
- Sales and customer support [primary focus]
Nurture strong relationships with both first-time and returning clients and advisors
Provide support for regional fulfillment, portfolio, and guide community work, both temporary and ongoing
Additional responsibilities :
What You'll Bring
In exchange, we are thrilled to offer :
Context Travel is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
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