Specialist, Client Optimization

Client Service Specialist

As the world's number one job site, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

This role is a hybrid position, requiring Tuesdays and Wednesdays in-office in our Scottsdale, Arizona location. Additionally, the working hours for this role is Monday through Friday from 9 am to 6 pm Arizona time from November to March, and then Monday through Friday from 8 am to 5 PM Arizona time from mid-March to November.

As a Client Service Specialist in our Scaled Business Success (SBS) team, you'll support all clients in our small business segment at different points in their life cycle with Indeed. You'll assist clients via phone, chat, and email to help them resolve any issues they may have with their accounts or to educate them on how to maximize their accounts effectively to achieve their hiring goals. You will have the opportunity to work with Indeed's product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction.

Responsibilities

• Have a consultative approach to assess the client's pain points and suggest a solution approach to "WOW" them.
• Become a go-to person for Indeed products across our ever-growing suite of products. Educate our clients so that they get the most value from Indeed.
• Be motivated to achieve client-centric KPIs such as CSAT and Conversion.
• Working in a team-centered environment where continuous learning and experimentation is your day-to-day.
• Partner with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems and propose solutions.

Skills / Competencies

1+ years experience in customer service or business-to-business client support. Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred. Learn and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one. Passionate about helping customers find a resolution to their problems. Willing to work well under pressure, multi-task and prioritize responsibilities. Flexible to work in a changing environment and seek feedback to incorporate it into your work style. Motivated to handle a high volume of inbound volume each day influencing positive client outcomes.

Scottsdale 24.12 - 29.33 USD per hour base.

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks.

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and inclusive environment. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other non-merit based or legally protected grounds. Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process.

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.