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Call Center Customer Service Representative
JobilityPrinceton, NJ, US5 days ago
Job type
- Full-time
- Permanent
- Temporary
Job descriptionExperience handling escalated customer concerns Experience in a call center environment Sales and / or customer retention experience Provide high-level telephone and e-support on the client’s suite of products and services, including delivery, billing / account administration, pricing, content, technical support, and product navigation Retain customers and increase loyalty while maintaining a professional and efficient demeanor Effectively overcome objections and resolve customer concerns while delivering superior service Ensure all relevant procedures are followed through resolution Continuously seek self-improvement through new product training and process knowledge Make independent decisions to resolve customer issues using strong problem-solving skills Collaborate with internal departments to ensure timely resolution of escalated issues Maintain a professional attitude when interacting with high-value customers and internal executives, as applicable
Job Description
Job description :
Job Title : Customer Service Representative
Location : Princeton, NJ (Hybrid)
Duration : 6-Month Contract
Job Type :
This is a temporary six-month position with the potential to transition into a permanent, full-time role with additional benefits.
Required Qualifications :
- 1+ years of relevant customer service experience
- Excellent verbal and written communication skills
- Intermediate to moderate experience with various technologies (iOS, Android, Windows, etc.)
Preferred Qualifications :
Desired Qualifications :
Key Responsibilities :
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Customer Service Call Center Representative • Princeton, NJ, US