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Account Manager

Account Manager

USA JobsSanta Fe, NM, US
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Account Manager

We are looking for an Account / Project Manager to own multiple customers' books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals / plans will have ample opportunity for growth within the organization.

Reports to : Branch Manager

Minimum Qualifications :

  • Previous customer service and / or administrative experience is required (1+ years strongly preferred)- retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
  • Computer proficiency is required
  • Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

Additional Proficiencies :

  • Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
  • Must have stellar communication skills, both written and verbal
  • Must be organized, possess strong problem-solving skills
  • Must show initiative, self-motivation, perseverance
  • Preferred Qualifications :

  • Bachelor's degree in related field
  • OR 2 years industry experience
  • Working Conditions :

    Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat / cold conditions. Office work may include sitting for extended periods. May include some travel - both by car and by air.

    Supervisory Responsibilities : Yes

    Essential Job Functions :

  • Proactive customer account management : Account / Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.
  • Write up customer orders, engage in pricing and availability discussions.
  • Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
  • Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
  • Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
  • Provide customer service to walk-in retail customers; handling cash / credit sales transactions.
  • Telephone sales support - answer customer questions, take orders, give directions, route calls, take messages.
  • Prepare / pick sales orders in support of the warehouse team.
  • Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
  • Other duties as assigned
  • CED is an Equal Opportunity Employer - Disability | Veteran

    Other Compensation :

  • Profit Sharing
  • Benefits :

  • Insurance - Medical, Dental, Vision Care for full-time positions
  • Insurance - Medical only for part-time positions, 30+ hours / week
  • Disability Insurance
  • Life Insurance
  • 401(k)
  • Paid Sick Leave
  • Paid Holidays
  • Paid Vacation
  • Health Savings Account (HSA) and matching
  • Dependent Care Flexible Spending Account (FSA)
  • Teledoc
  • Paid Pregnancy & New Parent Leave
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    Account Manager • Santa Fe, NM, US

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