Information Technology Support Technician

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Direct message the job poster from Akkodis

Akkodis is hiring a dedicated IT Technician to support internal IT customers by overseeing the health and wellbeing of IT connected systems. The role involves monitoring and managing batch job scheduling across multiple applications and platforms to support retail store operations.

Overview

Shift : Midnight - 8 : 00am

Responsibilities

• Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
• Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
• Identifies and escalates technical trouble trends impacting store operations.
• Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
• Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
• Makes proper and consistent use of tools and reference materials in researching issues and providing solutions.
• Properly documents each contact in the appropriate ticketing system quickly and accurately.
• Continuously develops and improves technical knowledge and customer service skills.
• Attends training as required / needed.
• Performs other related duties as assigned.

Qualifications

Required Skills

Proficiency in batch job monitoring and incident management.

Preferred Skills

Familiarity with AutoSys, SolarWinds, and Nagios software.

Equal Opportunity Statement

Equal Opportunity Employer / Veterans / Disabled. The Company will consider qualified applicants with arrest and conviction records.

How to apply

For more information about this IT Technician position in Akron, OH, please click APPLY NOW. For other opportunities available at Akkodis, go to www.akkodis.com. If you have questions about the position, please contact molly.moorfoot@akkodisgroup.com.

Benefits

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.modis.com / en-us / candidate-privacy / .

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