Technical Support Specialist - Robotics

What we're doing isn't easy. But nothing worth doing ever is.

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics' operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside your teammates to bring automation to healthcare. This position will work effectively as a team to ensure exceptional results to our hospital partners.

This position is located in Austin, TX and you must be local, or a current Diligent Robotics employee, to be considered. This role will require flexibility due to us being a 24 / 7 operation and a shift schedule will be put in place that will require working days, nights and weekends.

Your responsibilities will include :

• Monitoring a fleet of mobile service robots in a hospital environment, but you don't need any prior robot experience!
• Collecting data in a variety of real-world situations, providing detailed and accurate product feedback
• Prioritizing the customer experience by communicating with them when needed, and ensuring their expectations are always met or exceeded
• Being an ambassador for the company

A good candidate would be, at minimum :

The ideal candidate would be :

Benefits :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.