Lead Patient Service Representative

Lead Patient Service Representative

Orthopedic Center of Colorado is looking for a Full-Time Lead Patient Service Representative! This role will help support our Inverness and Lowry locations. Monday-Friday. Position Pay Range is $20.57 - $23.54.

The Patient Services Representative Lead oversees the front office staff to ensure that service levels are met. In this role, the PSR Lead performs administrative tasks to include : answering phones, data entry, assists in patient scheduling, ensuring they are seen timely, enters charges, verifies patients' insurance coverage, receive payments and issues receipts. Ensures that all Patient Service Representatives are thinking globally and doing what is necessary to take care of the patient (i.e. schedule them timely, schedule them at the first available appointment time regardless of center location, and providing accurate exam prep information).

Essential Functions :

• Supports Center / Area Manager with communicating workflow barriers, customer complaints, shortages in staffing, motivate and manage center goals that include budgeted volumes, HIE compliance, etc.
• Oversees front office workflow by constantly engaging with peers and filling in when appropriate.
• Serves as a resource for questions or issues for both patients and / or employees.
• Manages eRIS Center workflow including scheduling center and billing complete queues.
• Ensures all staff are completing all screening questions to provide spectacular service and assists the authorization team in obtaining necessary documentation for insurance authorizations.
• Works closely with Regional Trainer to ensure proper training is conducted for new / existing employees.
• Plays an active role in the continued training and development of all Center employees.
• Responds, completes and forwards medical records to appropriate department when requested. Scans and emails all billing paperwork (request for insurance updates, refunds, etc).
• Maintains cash box and manages deposits per handling policies.
• Reviews and enters patient surveys.
• Elevates patient concerns to Center / Area Manager when applicable.
• Monitors center schedule and employee schedule.
• Orders supplies for office, waiting room, etc.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies :

Supervisory Responsibilities :

This position has no direct supervisory responsibilities, but oversees the front office staff to ensure that service levels are met.

Work Environment :

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel :

No travel is expected for this position.

Job Qualifications :

Minimum Qualifications / Experience :

Education / Certifications :

Additional Eligibility Qualifications :

None required for this position.

Compliance :

Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

OSHA Exposure Rating : 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M / F / D / V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.