Inbound / Outbound Case Support Agent

We are seeking a talented individual to join our team in supporting the HIPP / Premium Assistance program. This role involves proactive outreach (both outbound / inbound calls) to current members to collect the required documentation for annual case reviews. The ideal candidate will manage documentation verification, coordinate with members and employers, and deliver exceptional customer service while ensuring accurate data entry and timely processing. 1-year contract

Worksite : Remote

Work Schedule : Monday-Friday 8 : 00 AM-4 : 30 PM CST

Compensation : $17.00 Per Hour

What We Offer :

Paid sick leave based on state regulations after 90 days of employment

Medical, dental, and vision are offered after a waiting period (60% paid by Fortuna)

Free TeleMedicine and Mental Health services for all employees and their families

Additional voluntary benefits : Group Life Insurance, Accidental Insurance, Critical Care, Short Term Disability

What You'll Do

Review incoming documentation to confirm receipt

Conduct high-volume outreach to current HIPP / Premium Assistance members to request missing documentation

Accurately enter call details and member interactions in a timely manner

Perform other duties as assigned

What You'll Bring

High School Diploma or equivalent

Minimum 2 years of experience in outbound / inbound phone-based roles

Preferred experience in healthcare or government-sponsored health insurance

Call center experience and familiarity with healthcare terminology preferred

Strong organizational, communication, and customer service skills

Proficiency in Microsoft Word, Excel, and internet navigation

Ability to analyze information, resolve issues, and meet deadlines under pressure

Knowledge of HIPAA privacy and security rules

Professional demeanor, adaptability, and attention to detail

Team-oriented mindset and ability to handle conflict constructively

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients. Founded in 2012 by practicing professionals with more than 50 combined years of experience, Fortuna is headquartered in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.

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