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Medical Receptionist Lead

Medical Receptionist Lead

Tender Touch Therapy LLCSturtevant, WI, US
14 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Medical Receptionist Lead

Our Purpose :

We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve..

Position Overview : Effective coordination between the office manager and front desk staff with efficient and effective day to day operations in accordance with clinic policy and procedure to positively impact a patient’s overall plan of care from start to finish.

Status : Full Time

Hours : Flexible; Monday-Friday, 7 : 30am-6pm, 30 hours a week.

Travel : This position will require the ability to travel between clinics on occasion.

Pay : This position pays $16-$17 an hour, please only apply if you are able to meet this requirement.

Responsibilities :

Oversight of Front Desk Receptionist :

  • Maintain Front Desk Operations
  • Maintain Front Desk Schedules
  • Coordinate coverage for hours
  • Create and Administer job training program for Front Desk staff
  • Review staff dashboard
  • Run weekly reports
  • Complete and track Patient forms
  • Complete Level 1 interviews
  • Train new staff
  • Complete Performance Reviews

Training and Professional Development :

  • Investigate, review and retrain on errors of staff and track accordingly
  • Effectively roll out new policies and procedures
  • Promote Team Building
  • Scheduler Oversight :

  • Monitor and maintain wait list
  • Monthly communication with managers for staffing needs
  • Review end of bonus period
  • Monitor No shows and cancels
  • Oversight of mass text alerts
  • General Receptionist Duties :

  • Answer phones, check voicemail
  • Review and respond to emails and tasks
  • Front desk reports to be ran
  • Therapists' schedules maintained / conflicts resolved appropriately
  • Maintain HIPAA compliance
  • Maintaining the daily front desk checklist
  • Other daily front desk operations
  • Must travel to multiple locations weekly
  • Preform all assigned front desk responsibilities / sub -products
  • Attend lead meetings, department meeting, and all staff meeting
  • Requirements :

  • 1 year or more in the Healthcare setting
  • Experience in leadership or management a plus
  • Strong computer skills (proficient with Microsoft products)
  • Requirements :

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    Medical Receptionist • Sturtevant, WI, US