Job Description
Job Description
Description :
Medical Receptionist Lead
Our Purpose :
We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve..
Position Overview : Effective coordination between the office manager and front desk staff with efficient and effective day to day operations in accordance with clinic policy and procedure to positively impact a patient’s overall plan of care from start to finish.
Status : Full Time
Hours : Flexible; Monday-Friday, 7 : 30am-6pm, 30 hours a week.
Travel : This position will require the ability to travel between clinics on occasion.
Pay : This position pays $16-$17 an hour, please only apply if you are able to meet this requirement.
Responsibilities :
Oversight of Front Desk Receptionist :
- Maintain Front Desk Operations
- Maintain Front Desk Schedules
- Coordinate coverage for hours
- Create and Administer job training program for Front Desk staff
- Review staff dashboard
- Run weekly reports
- Complete and track Patient forms
- Complete Level 1 interviews
- Train new staff
- Complete Performance Reviews
Training and Professional Development :
Investigate, review and retrain on errors of staff and track accordinglyEffectively roll out new policies and proceduresPromote Team BuildingScheduler Oversight :
Monitor and maintain wait listMonthly communication with managers for staffing needsReview end of bonus periodMonitor No shows and cancelsOversight of mass text alertsGeneral Receptionist Duties :
Answer phones, check voicemailReview and respond to emails and tasksFront desk reports to be ranTherapists' schedules maintained / conflicts resolved appropriatelyMaintain HIPAA complianceMaintaining the daily front desk checklistOther daily front desk operationsMust travel to multiple locations weeklyPreform all assigned front desk responsibilities / sub -productsAttend lead meetings, department meeting, and all staff meetingRequirements :
1 year or more in the Healthcare settingExperience in leadership or management a plusStrong computer skills (proficient with Microsoft products)Requirements :