Patient Access Representative - Loveland / Mason Primary Care

Job Responsibilities

Safety - Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have infectious disease indicators. Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. HIPAA / Confidentiality - Maintains confidentiality, protects and safeguards patient / family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Job Qualifications

High school diploma or equivalent No directly related experience

Primary Location

Loveland Primary Care

Schedule

Full time

Shift

Rotating

Department

CCHMC Loveland Primary Care

Employee Status

Regular

FTE

Weekly Hours

40

Market Leading Benefits

Including : Medical coverage starting day one of employment, competitive retirement plans, tuition reimbursement for continuing education, expansive employee discount programs, shift differential, weekend differential, and weekend option pay programs, support through employee resource groups, physical and mental health wellness programs, relocation assistance available for qualified positions. Benefits may vary based on FTE Status and Position Type.

About Us

At Cincinnati Children's, we come to work with one goal : to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is : Recognized by U.S. News & World Report as top 10 best Children's Hospitals in the nation for more than 15 years, consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding, recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025), one of the nation's America's Most Innovative Companies as noted by Fortune, consistently certified as great place to work, a Leading Disability Employer as noted by the National Organization on Disability.