Director of Optical Network Service Operations
EOSAshburn, VA, US- Full-time
Job Description
Job Description
OUR COMPANY :
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO :
The Director of Optical Network Service Operations will provide strategic and operational leadership for EOS's Optical Network service delivery across a multi-year Edge Network upgrade program. This role will oversee all aspects of optical field operations—including splicing, testing, commissioning, and lifecycle service management—ensuring consistent, high-quality delivery across multiple global metro regions.
Acting as the executive interface between EOS and hyperscale client stakeholders, the Director will drive operational excellence, align resources to a complex deployment roadmap, and establish a scalable service model that balances cost efficiency with SLA performance.
KEY RESPONSIBILITIES :
Strategic Leadership & Program Governance
- Lead EOS's Optical Network Service Operations for a Edge Network upgrade program across US metros.
- Define service strategy, operational KPIs, and workforce plans to support rolling deployments.
- Oversee program governance, financial performance, and resource scalability.
- Partner with client program directors and engineering leads to align on roadmaps, scope, and design packages.
Operational Service Delivery
Client & Stakeholder Engagement
Resource & Workforce Management
Continuous Improvement & Compliance
ESSENTIAL CRITERIA :
Key Competencies
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Pay Range
$170,000—$200,000 USD
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