Customer Service Representative I

Sales Support Position

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

Answer all incoming concerns / needs from all customers

Key pick-up request, Handle transportation / routing on delivery questions

Process will-call orders

Provide customers with invoice copies.

Process credits

Maintaining Call list

Monitor orders before the cut-off

Communicate regularly with the AE (account executives) and customers.

Manage the same-day deliveries for OPCO (operating company)

Perform other duties as directed by Supervisor.

Qualifications

Education

High school diploma or equivalent.

Experience

1 year prior outside foodservice sales coordination or customer support experience

Preferred : Previous call center experience

Professional Skills

Strong telephone communication skills

Able to work in a fast pace environment

Ability to sit and work at a PC for extended periods

Proficient in MS Office

Affirmative Action Statement

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.