Personal Care Management Intake and Consumer Support

Position Title : Personal Care Management Intake and Consumer Support

Location : Tempus Corporate Headquarters, STOUGHTON, Massachusetts, United States of America

Requisition Number : Req

Date Posted : Posted Friday, May 16, 2025 at 4 : 00 AM

Description : Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Personal Care Management Intake (PCM) and Consumer Support answer phones, provide consumer support, distribute calls to appropriate departments (refer to incoming call procedures) for the PCM Prior Authorization (PA) Department.

• Bilingual preferred
• Location in Stoughton office
• Full time at 35 hours a week
• Hours are 8 : 30am - 4 : 30pm
• Monday - Friday
• 3 months in person training in Stoughton
• Professional telephone manner, computer database skills, familiarity with office procedures and equipment

Essential Functions

Check and return all received voice and email messages as soon as possible or no later than 72 hours.

Receive referral inquiries via phone and fax (may include coordinating electronic referrals).

Preferred Experience

Required Certificates, Licenses, Registrations, skills, abilities

Other Duties

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

Work Authorization / Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family : Associate

Job Function : Non-Supervisor

Pay Type : Hourly

Hiring Rate : 20 USD

Travel Required : No

Compensation details : 20-20

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