Service Support Administrator

SERVICE SUPPORT ADMINISTRATOR

The Suppression System Incorporated, SSI, Service Support Administrator is responsible for directly assisting and supporting the

Service Department Manager with the review and processing of service-related activities. The ideal candidate has outstanding

organizational and coordination abilities. Excellent communication and interpersonal skills. Ability to work with little supervision and

track multiple processes. Maintain focus and adapt to a variety of challenges.

Position Summary

• Assist the Service Department Manager with all service-related activities, as necessary, to ensure best practice, department

efficiency and customer service excellence.

completion of work performed.

through until resolution.

and convey information, documentation, and / or correct transaction.

discrepancies in customer agreement, customer payment, and vendor billing.

data entry, upload, requests and approvals in Service Management, Ontrack, Third-party applications, and Customer

business systems.

for assignments.

Progress Report, Inventory Reports, Truck Inspection Reports.

Required :

High School Diploma or a General Educational Development Diploma (GED).

3 to 5 years minimum in customer service or business administration

Polished verbal and written communication skill to interface with Customers and Service personnel.

Proficient knowledge of Microsoft Office software, as well as standard office and accounting practices.

Preferred :

Associates degree in business or equivalent combination of education and experience.

Knowledge of Sage software.

SSI offers a generous compensation package and benefit package including :

SSI is an Equal Opportunity Employer / Veterans / Disabled. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected

veteran status, and will not be discriminated against on the basis of disability.

Whether you're seeking a new career in an exciting, challenging and growing field, or you have experience in the fire suppression,

alarm, or sprinkler industries, we are interested in hearing from you now! Apply today online at

humanresources@SuppressionSystems.com or call us at 610-709-5000 for more information.

"Great Service - It's That Simple!".