Client Experience SpecialistBlue Heron Companies • Las Vegas, Nevada, USA
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Client Experience Specialist
Blue Heron Companies • Las Vegas, Nevada, USA
29 days ago
Job type
- Full-time
Job descriptionPlan and organize milestone events such as groundbreaking (golden shovel) and handover ceremonies ensuring they reflect Blue Herons brand values. Support in the planning and execution of client interactions on site at the Blue Heron Client Experience Center. Support the planning and execution of other events and functions for Blue Heron off site including client and prospect events charity functions realtor events and company celebrations. Provide administrative support such as pre-and-post event planning invoicing settlement presentations and any tasks necessary for successful completion. Assist in the creative development and design of event invitations collateral and visual communications using Adobe Creative Cloud. Partner with internal stakeholders across marketing sales design and construction to refine communications and resources that elevate the client experience. Ensure client initiatives align with larger business strategies and brand objectives. Support the internal Client Experience Center team including temporary filling in the front of house / welcome function and support other on site needs that may arise. 35 years of experience in luxury hospitality client relations or high-end event management. Comfortable working evenings weekends and non-traditional hours to support client events. Desired proficiency in Adobe Creative Cloud; Photoshop and InDesign experience strongly preferred. Familiarity with CRM systems (HubSpot preferred). Experience supporting or executing luxury event experiences. Exceptional communication and interpersonal skills with a polished client-first approach. Strong organizational and project management skills with the ability to manage multiple priorities. Proactive flexible and solutions-oriented with the ability to adapt quickly. Creative thinker with strong problem-solving abilities. High attention to detail with a passion for excellence. Team player with a collaborative mindset eager to support cross-functional success. Passionate about creating memorable high-touch experiences. Polished poised and professional presence suitable for luxury clientele. Hands-on collaborator who thrives in a team-driven environment. High attention to detail with creative problem-solving skills. Commitment to confidentiality and integrity in all client relationships.
Full-time
Description
Position Overview
The Client Experience Specialist plays a key role in facilitating seamless high-quality client journey touchpoints at Blue Heron. This role ensures that every moment whether a milestone event personalized interaction or brand experience reflects Blue Herons values of luxury innovation and excellence. The specialist will also provide support for internal and external events helping to execute flawless experiences that foster culture promote the brand and reinforce our reputation as a leader in design-led development.
Key Responsibilities
Client Journey & Experience
- Design enhance and optimize the client journey across all touchpoints for a seamless high-quality experience.
- Identify and elevate high-value interactions (personalized communications gifting milestone ceremonies) and oversee flawless execution.
- Maintain accurate records of client interactions in HubSpot ensuring alignment transparency and continuity across teams.
- Gather and analyze client feedback through NPS surveys; synthesize insights to drive continuous improvement.
Client Engagement & Event Support
Collaboration & Communication
Requirements
Essential Qualifications
Background / Experience
Skills
Personal Attributes
Required Experience :
IC
Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Client Specialist • Las Vegas, Nevada, USA
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