Seasonal Merchandise Supervisor

Seasonal Merchandise Supervisor

Bronx Zoo

Temporary / Seasonal

BZ-MERCHANDISE

Job Description

Department : Merchandise Services-Bronx Zoo

Title : Supervisor

Employment Type : Seasonal / Temporary

Status : Non-Exempt

Grade Level : Hourly

Pay Rate : $18.50

Reports To : Merchandise Management Team

Position Summary : In partnership with the management team, supervise / manage the daily operations of assigned location(s), while ensuring a superior guest experience. Contribute to maximizing profit and retail contribution to WCS by exhibiting proficiency in sales, service, employee coaching, store operations and maintenance. Responsibilities include but are not limited to :

• Customer Experience : Uphold WCS Business Service mission of offering superior service and exceeding customer expectations. Drive location sales by increasing key metrics such as ATS (Average Transaction), UPT (Units Per Transaction), and number of transactions. Handle any customer issues professionally. Communicate customer feedback to management team.
• Employee Experience : Empower team members through role modeling the six performance values of accountability, teamwork, pride, integrity, excellence and continuous improvement. Treat all employees equally, professionally and with respect. Utilize proper coaching techniques to give feedback to sales associates on a daily basis. Ensure sales associates are following WCS policies including dress code, time and attendance, and safety protocol. Communicate any policy violations and / or employee issues to management team.
• Operations : Full knowledge of all cash handling policy and procedures. Ensure all team members are in compliance with these policies. Protect integrity of data by ensuring correct register procedures are being performed. Manage loss prevention through the use of customer service skills and proper selling floor coverage. Process damaged and defective merchandise per department guidelines to protect profitability. Communicate any stand maintenance issues to management team in a timely manner.
• Merchandising / Inventory : Ensure stand is neat, clean and organized every day. Ensure merchandise is replenished throughout the day to support sales. Place merchandise orders as necessary, as well as communicate inventory needs to management team. Maintain stockroom organization on a daily basis. Protect inventory integrity by ensuring correct processing of shipments.

Perks of Working With Us :

Qualification Requirements

Qualifications :

Salary Range

$18.50