Customs Brokerage Agent

Expeditors International Logistics Job Opportunity

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Major Duties and Responsibilities

• Ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
• Ensure a smooth and timely customs process flow for all customs related activities.
• Daily execution of workflow and department metrics.
• Transfer declaration information from commercial documents, or other sources into our customs entry system.
• Accurate and timely data entry to allow for the build of a complete US Customs declaration.
• Build and maintain strong relationships with the customers and government organizations.
• Ensure compliance to regulations at all times, both internal and external.
• Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies.
• Understand customer expectation to ensure all the elements of the SOP and KPI's are met.
• Identify and manage exceptions while also identifying opportunities for continuous improvement.
• Effectively manage and organize emails for timely follow up.

Customer Service : 6 months to 1 year experience and / or training; or equivalent combination of education and experience. Understanding of transportation documentation and terms is a plus. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Strong desire to learn. Good computer skills (Excel, Word, PowerPoint). Fluent in English. College degree.

Reporting Structure : Customs Brokerage Lead Agent, Supervisor and Manager

Expected pay range for this position : $22.00-$25.00 per hour. Expeditors offered benefits :

All your information will be kept confidential according to EEO guidelines.