ACH Specialist

ACH Specialist

Reporting to the Manager, Payments Operations, the ACH Specialist will join the ACH team engaging with the Bank's core processor to ensure smooth file execution for the bank's corporate originators and the bank's own internal files. AAP Certification is preferred for this role.

What You'll Do

• Manage the daily ACH aggregation and origination process
• Resolve CRM tickets / issues that involve research or understanding beyond the basic day to day level. This includes research of items that fail the normal payment flow, errors in posting, one off special circumstance
• Monitor and manage ACH general requests from external financial institutions. (POAs, LOIs, WSUDs, etc)
• Monitors implemented automation strategies to eliminate manual processes or improve service quality and ensure they are successfully executed
• Assist in regulatory and audit review
• Takes ownership and ensures timely response and resolution of customer and Bank personnel issues; ensures activities run smoothly and efficiently; and maintains knowledge of internal resources to mitigate disruption of service to customers
• Understand and adhere to appropriate escalation procedures and contingency plans
• Communicate recurring or serious issues to management and provide a viable solution to improve and respond to the issue
• Ensure audit compliance and procedure quality control. Recommends and initiates corrective actions, and ensures compliance with established Bank policies, procedures and all applicable laws, Nacha rules and regulations. Studies and evaluates the impact of applicable Nacha regulatory changes

About You

Work Location Lehi or Boston

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.

Time Zone Requirements Local hours (MT, ET) While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.