Customer & Employee Experience Consultant

Overview

Customer & Employee Experience Consultant — Bond Brand Loyalty. Bond builds deeper brand loyalty and sustainable growth through innovative customer experience solutions. We are expanding our national network of Customer & Employee Experience Consultants to support exciting upcoming projects. This is a multi-month contract role for independent consultants who thrive in fast-moving environments, love to travel, and want to make an immediate and lasting impact while building strong relationships with key store contacts.

What You'll Do

• Travel to assigned dealership locations across the U.S. (up to 90 in-store days between January and November 2026 – travel time excluded).
• Deliver impactful full-day coaching and training—both in-person and virtually—focused on improving customer experience and driving in-store culture change (via employee experience).
• Build trusted relationships with automotive retail store leadership and frontline staff to inspire engagement and action.
• Execute a structured program methodology with the skills, agility and prowess to ensure content is relevant and tailored to client needs, while ensuring client KPIs are achieved.
• Deliver consulting that translates data and insights into practical (SMART) action plans and performance improvements. Co-build accountability plans with store leadership and staff to support ongoing efforts, using a prescribed system to track and manage.
• Track and manage detailed visit information for store observations, feedback, and recommendations for store visits and all communications with stores in the CRM platform.
• Attend, lead, and / or support onboarding, virtual team sessions, and client meetings as required.

Your Skill Strengths & Qualifications

Preferred Experience

You are right for the role if

Why join Bond CX / EX Consulting Team

Let's create bonds that drive loyalty. If you're ready to use your experience to make a difference and help businesses level up their customer experience, we'd love to connect.

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