Retail Supervisor

Job Description

Job Description

Location : Roselle, New Jersey

Job Type : Full-time, Hourly, Flexible with Evening & Weekends

Hourly Rate Range : Starting at $22 / hr

Benefits : Paid Training; Employee Discount; Health Insurance; Dental Insurance; Vision Insurance; Retirement Plan

Come work for the BEST DISPENSARY in the State of NJ! (named by NECAAN Cup of Champions)

Job Summary :

We are seeking a driven and dependable Retail Supervisor to lead store operations, develop high-performing teams, and ensure consistent execution of tasks in a compliant and efficient manner. This role requires strong leadership, problem-solving and change management to maintain operational excellence and drive business success. Reporting to the General Manager, you will oversee store performance, inventory accuracy, and customer experience, ensuring alignment with Joyleaf's standards in service, education, and regulatory compliance.

As a Retail Supervisor, you will be responsible for team coordination, operational execution, and compliance enforcement, fostering a culture of accountability and continuous improvement. You will lead training initiatives, drive KPI's, and ensure smooth daily operations, preparing both yourself and your team for long-term growth and success in a fast-paced retail environment.

Key Skills / Experiences Required :

• Supervisor Experience : Demonstrated leadership as a supervisor, prior experience managing people, providing feedback and ability to mentor, motivate and guide a team towards achieving sales & operational goals effectively
• Strong Communication & Interpersonal Skills : Sharp ability to provide constructive feedback, engage in active listening and communicate effectively with empathy and understanding
• Organized and Detail-Oriented : Highly organized individual with a meticulous attention to detail, capable of following processes and ensuring accuracy in all tasks.
• Change Management and Emotional Intelligence : Proficient in change management practices, displaying emotional maturity to navigate challenges and adapt positively to evolving situations.
• Sales and Customer Service : Experience in sales with a track record of meeting or exceeding targets, adept at customer relationship management and driving revenue growth.
• Driving KPIs / Compliance : Skilled in driving service and operational excellence and achieving Key Performance Indicators (KPIs), ensuring continuous improvement, adherence to compliance and alignment with organizational goals.
• Cannabis Experience (Plus) : Knowledge or experience in the retail cannabis industry is advantageous, although not mandatory, demonstrating a strong interest or background in the field.

High Level Overview of Responsibilities :

Company Overview :

At Joyleaf, finding the right product choice is paramount, and we empower our customers through immersive online and in-store experiences.

We understand that knowledge is key to making the right decisions, which is why we invest in training our employees to be product experts and to possess empathy, compassion, and understanding. Our goal is to assist our customers in discovering the ideal product that creates their unique experience of joy. Approachability is at the core of our brand, as we strive to create a comfortable and judgment-free environment. Our friendly team warmly welcomes everyone, fostering a space bursting with color and vibrancy.

If you are passionate about spreading joy, providing exceptional customer experiences, and being a part of a team that embraces fun and empowerment, Joyleaf is the place for you. Join us on our mission to create experiences of joy and discover your joy at Joyleaf today!

Physical Demands / Requirements :

This position requires the employee to frequently remain stationary (sit or stand) up to 50% of the time or more on occasion. Employees will frequently operate a computer and / or other machinery. Employees may be required to lift and carry boxes of more than 10 pounds frequently and may occasionally be required to lift boxes of more than 30 pounds. The person in this position frequently communicates with staff members, leadership and customers and must be able to exchange accurate information in various types of customer service, employee relations, business, and / or retail situations.

Description of the Work Environment :

The position requires work at irregular hours, e.g. nights and weekends, overtime, alternating shifts.

Joyleaf is an Equal Opportunity Employer, and we are committed to creating a diverse and inclusive company culture Joyleaf does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Joyleaf is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Joyleaf will take steps to ensure that people needing accommodation are provided with reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact hr@joyleaf.com .