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Help Desk Technician - hybrid

Help Desk Technician - hybrid

Wallman Unlimited CompanyHackensack, New Jersey, United States
17 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Our client, a regional law firm , is seeking a Help Desk Technician to provide front-line technical support for attorneys and staff. This role is responsible for troubleshooting hardware, software, and mobile devices, supporting video conferences via Teams and Zoom , maintaining equipment inventory, and documenting all activity in the firm's ticketing system.

Key Responsibilities :

  • Provide day-to-day support for desktops, laptops, printers, and mobile devices.
  • Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (strongly preferred).
  • Support video conferencing technologies (Teams, Zoom).
  • Maintain and track equipment inventory.
  • Document support activities and resolutions in the ticketing system.
  • Travel periodically to other firm offices and for office buildouts / expansions.
  • Provide occasional shift coverage or extended hours as needed.

Qualifications :

  • Excellent written and verbal communication skills with strong interpersonal ability.
  • Aptitude for learning new tasks and adhering to established procedures.
  • Strong documentation skills; ability to work both independently and in a team environment.
  • Prior experience in a law firm or professional services environment preferred.
  • Associates' or Bachelor's degree in Information Systems or related field, or equivalent work experience, preferred.

    • This is an excellent opportunity for a proactive and service-oriented IT professional to join a respected law firm and support a collaborative, fast-paced environment.

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    Help Desk Technician • Hackensack, New Jersey, United States