Teller Operations Coordinator

Teller Operations Coordinator

Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the teller staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate, and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein.

Weekly Scheduled Hours : Mon-Fri 9 : 00-5 : 00 Sat 9 : 00-1 : 00

Essential Duties and Responsibilities :

Operational efficiency :

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
• Monitor the daily balancing and processing of ATM(s), including the processing of all entries, servicing and required audits.
• Responsible for the verification of deposits in the night and lobby depository.
• Alert tellers about any suspected fraud, kiting, theft or other illegal activity.
• Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the workday.
• Responsible for monitoring, controlling teller cash limits and banking center cash.
• Accountable for ensuring that the total cash in the banking center is balanced daily.
• Coordinate and assist with the dual control vault responsibilities.
• Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals / less cash authority.
• Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
• Performs teller cash audits as required.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client Experience :

Sales and Service :

Team Management :

Compliance and Risk Management :

Supervisory Responsibilities :

Qualifications :

Computer and Office Equipment Skills :

Certificates, Licenses, Registrations :

DeGarmo Behavioral Assessment Requirement :

Benefit Highlights :

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

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