Bowling and Events Department Manager

Round One Entertainment is looking to hire a full-time, non-exempt Bowling Department Manager.

Overview :

The Bowling Manager is responsible for the sales, profits, staffing, image, and operation of the bowling / karaoke department. S / he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction, and employee morale for these departments.

Essential Duties :

• Responsible for the sales and profit projections of bowling / karaoke department.
• Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
• Be consistently on the floor to provide personal sales support and trouble shoot store.
• Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures, and sales goals.
• Provides operational and customer service training for BO / KA employees at all levels.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Writes and / or updates operations manual for departments to include day-to-day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.
• Knows and understands department’s employees’ job responsibilities.
• Proactively supports any promotional activities within the store and contribute to an effective working environment.
• Assists Marketing Department with ideas to help increase store traffic upon request.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains confidential discussions of employees’ increases, promotions, or transfers.
• Reports all irregular issues and problems to store management for a solution.
• Assist in ensure that facility is always clean and organized.
• Performs all shift duties as required by the General Manager.
• Additional Duties and Responsibilities to be performed when directed by the General Manager.

Human Resources :

Auditing :

Safety, Loss Prevention, and Procedural Compliance :

Non-Essential Duties :

Qualifications :

Work Environment :

While performing the duties of this job, the employee regularly works in a bowling center / arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands :

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility / flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands / fingers to handle and feel, and reach with hands and arms. Lifting and / or moving up to 100lbs with assistance is required.

Benefits : Paid Time Off (PTO), Health, Medical, Dental, 401(K) with company matching.

If interested, please submit your resume or apply online at www.round1usa.com.

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