Enterprise Support Engineer, Data Centers

Enterprise Support Engineer

We are seeking an Enterprise Support Engineer to assist in the support of our IT services at one of the most critical connection points with our internal customers, specifically within Meta's data centers. Our goal is to deliver solutions that enhance our technical and non-technical solutions.

Responsibilities

• Responsible for solving issues, driving enhancements, and improving support for all IT related functions : operational support, application support, and service delivery
• Drive service and project initiatives in data centers, including planning, execution, and delivery of projects, while also providing regular updates to management and partners
• Establish cross-functional relationships with other Enterprise Engineering teams (Supply Chain, Event Operations, Corporate Networking, Infrastructure) and business stakeholders
• Drive continuous improvement of established Service Level Agreements (SLAs) and maintain the highest possible service quality for all IT operational activities, ensuring alignment with business objectives
• Analyze regional business trends and provide actionable, data-driven insights to IT service owners, enabling informed decision-making and driving continuous improvement that delivers measurable impact for the business
• Identify trending issues, gaps in process or standards, and shares with cross functional teams
• Effective management and prioritization of all IT escalations

Minimum Qualifications

Preferred Qualifications

$121,000 / year to $173,000 / year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.