Program Manager

Job Description

Job Description

The Program Manager is a key associate at Hope Network whose primary responsibilities include : Oversight and overall management of one or more Hope Network Residential homes. Hire, train, coach and mentor direct care workforce member so that person-served receive care consistent with their personal plans and goals. Responsible to ensure that facilities and residential services meet applicable licensing rules, accreditation standards, and contract / funder requirements. Meet performance targets set by leadership team related to service provision, quality assurance, and fiscal viability. Plan, organize, and direct service provision, protect the rights of persons served, develop and maintain budgets, allocate resources, and assess and document the progress of persons served in a timely manner.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this workforce member. The workforce member is required to follow any other instructions and to perform any other duties as assigned.

• Regular and predictable attendance is an essential requirement of this position.
• Manages the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, our funders, CARF and all licensing and accreditation standards.
• On-call twenty-four hours each day, seven (7) days each week and is able to respond when emergencies arise.
• Responsible for interviewing, orientating, training and recommended applicants for hire.
• Responsible for developing and retaining workforce member through performance reviews, discipline, development activities, formal and informal training in accordance with Hope Network’s Workforce member Manual.
• Responds to workforce member needs and questions.
• Be a role model for good morale and promote positive work relationships.
• Provides leadership to residential workforce member on clinical, workforce member and programmatic issues.
• Holds regular workforce member meetings and utilize communication log to ensure appropriate flow of information.
• Proactively work toward maintaining the highest level of care and quality for person-served :

Implement established procedures to address routine issues as well as crisis management.

Comprehends treatment plans of those served and ensures a workforce membering team to meet needs.

Training, promoting and monitoring safety programs.

Facility records audit, physical facility audit, facility vehicle audit, resident chart audit, claims verification audit, and external audits.

Educational / Talent Requirements :

Work Experience Requirements :