Description
The Massage Therapist Trainer is responsible for providing massages and other body treatments to guests of our facility, ensuring exceptional guest experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Ensures the quality guest service standards for guests
- Trains Massage Therapists who are new to Massage Therapy
- Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
- Performs all treatments on services menu
- Assesses contraindications of guest that may prevent service from taking place.
- Meets the needs of the guest at all times throughout the service.
- Understands and uses universal precautions when providing services.
- Cleans and disinfects all equipment daily.
- Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests' questions in a knowledgeable and professional manner.
- Recommends products for home use.
Suggests to guests other beneficial treatments offered in the spa.
Begins and ends all treatments on time.Works assigned schedule and arrives and departs from their shift on time.Ensures that work areas are clean and set according to procedures.Informs Spa Manager or other management personnel about product needs.Creates and maintains client cards and treatment notes, when appropriate.Completes all assigned side work.Attends all scheduled meetings.Attends scheduled professional trainings.Reports any incidents or accidents to a member of the management team.Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the sameEnsure compliance with health, safety, and hygiene regulations.Other duties as assignedKNOWLEDGE, SKILLS, AND EXPERIENCE :
Required
High School Diploma or GED.Appropriate licensure preferred.Must be able to build rapport with guest.Ability to explain various treatments / services to guests.Excellent customer service skills and work ethic.Efficient, well organized, and able to handle a variety of duties simultaneously.Energetic, enthusiastic, and motivational.Professional manner, discretion, and appearance.Good verbal and written skills.Strong team player.A comfort level with product recommendation.Availability when needed : This could include nights, weekends, and holidays.PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS :
Ability to stand for long periods.Able to exert up to 50 pounds of force occasionally, and / or 20 pounds of force frequently, and / or up to 10 pounds of constantly to move objects.The Team Member may occasionally lift and / or move up to 25 pounds.This position requires the following abilities : balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.The Team Member will be required to operate the following tools : massage oils and lotions, hot stones, hot cabbies, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.Work conditions include exposure to odors, fumes, and vibrations.Native American Preference Exercised
Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to : reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.