Patient Access Representative, 5pm-5 : 30am

Patient Access Representative

Responsible for performing the Patient Access process, completing accurate registration and pre-registration process and insurance verification for eligibility, scheduling for various departments procedures / appointments, entering patient data for services for departments participating in PHS (Pathways Healthcare Scheduling), coordinating multiple services in proper sequence, and informing patient / doctor's office as to preparations and insurance requirements for each service. Collaborates with multiple departments to best utilize equipment and facilities, while accommodating physician preference and patient needs. Displays a courteous, professional manner, proactively developing customer relationships and giving high priority to customer satisfaction.

This position is full-time and will work three, 12-hour shifts weekly.

Minimum Education, Licensure / Certification and Experience Required :

• High school diploma or GED or equivalent required.
• Courses in word processing and medical terminology preferred.
• College classes in a business, public relations, or medical field concentration preferred.
• Ability to type 30 wpm and familiarity with computer systems and applications required.
• Ability to pass the basic medical terminology test with a passing grade.
• Completion of Patient Management Registration Course and Pathways Healthcare Scheduling Course with at least an 85% grade on the final exams prior to receiving access codes within 90 days of start date.
• Strong interpersonal skills necessary to provide scheduling and registering patients and to clearly communicate with a variety of customers of all ages and cultures.
• Ability to work independently, organize tasks, problem solve, and devise acceptable solutions in a fast-paced work environment.
• Ability to simultaneously gather verbal information through the use of the telephone and enter data into an on-line computer terminal.
• Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

Minimum Education, Licensure / Certification and Experience Required :

Experience :

One year work experience related to patient registration, insurance verification, and / or medical terminology required, normally gained by working in a hospital or physician's office setting including customer interaction service OR

6 months emergency services experience related to patient registration, insurance verification, and / or medical terminology required.

One year experience with ICD-9-CM and CPT coding as a Registrar or Patient Access Professional preferred.

Duties / Responsibilities :

Interviews the patient / family for admission and outpatient registration by entering the appropriate required information on-line.

Demonstrates and actively promotes an understanding and commitment to the mission of Trinity Health Oakland through performing behaviors consistent with the Trinity Health Values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date / time of service, with any required modifiers.

In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit.

Requests services for maintaining equipment as needed.

In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.

Working Conditions :

Requires ability to sit up to 100% of time using a computer terminal, typing, and answering phones.

Working weekends and holidays as necessary to meet staffing needs. Work on different shifts may be assigned as necessary to meet staffing requirements. May be required to work overtime.

Normal office environment.

Our Commitment :

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.