Guest Services Representative

BMW of South Austin Job Posting

Location : 5501 S. IH 35 Frontage Rd, Austin, Texas 78744

Summary : Ensures friendly and receptive environment for guests and provides administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities : This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities Include the Following :

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manner.
• Directs phone calls to the appropriate person.
• Takes accurate messages.
• Directs customers to the appropriate person or department.
• Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
• Tracks and filters all incoming calls and takes messages.
• Communicates effectively with Guest Services Manager and Greeters.
• Reconciles / updates data entry with dealership software.
• Produces Daily Reports : Daily Update (1, 5, Close), Performance Metric (core Guest Services reports).
• Walks around the showroom hourly to offer refreshments to guests.
• Provides a warm, positive, and happy environment for Guests, their children, and fellow teammates.
• Helps maintain a clean and comfortable environment (monitor facility).
• Provides new hire Customer Management training when requested.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean, and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.