Customer Service Administrator
Spirax-Sarco EngineeringMA, USCustomer Service Administrator
Location : Wilmington Benefits : Enhanced Carer / Paternity Leave, Additional Holiday, EAP and more
Website : Group :
We’re currently seeking a Customer Service Administratorto join us. You’ll join a dynamic team ofengineers, sales people, marketers, administrators, designers, assemblers,chemists, web developers, accountants, analysts, programmers and many more.Globally we are united by our shared values that drive our culture. We want tobe an employer where you make our difference.
At WatsonMarlow Fluid Technology Solutions you face different challenges every singleday. You are empowered to dream bigger and work smarter. You have time to liveyour life outside of your job.
We offer a full induction withtraining and ongoing support for all our systems and products. Along with thisyou’ll gain access to SSE academy where you can upskill and develop at your ownpace.
Watson Marlow Fluid TechnologySolutions is an SSE PLC Group company (). SSE (London Stock Exchange -FTSE 50) is a manufacturer of engineered solutions, employing 8500 peopleacross 130+ operating units globally. We offer a range of fluid handlingsolutions across the biotech and industrial markets.
This role will focus on :
The Customer service Administrator is responsible order entry of Customer orders into AX ERP system.The representative must ensure that all data is accurate and complete.The Representative must also ensure that any changes to existing orders are updated in a timely manner and communicated to the Inside Sales group.
What you’ll be doing
- Direct entry of Customers orders into AX ERP system
- Ensure all relevant supporting information is included and stored with the sales orders entered.
- Monitor / Maintain delivery dates of customer sales orders to ensure they are aligned with customer expectations.
- Communicate changes / update to product lead times or inventory availability to Inside Sales Team as necessary.
- Work with Order fulfilment and warehouse operations for any questions related to customer shipments.
- Update sales order information on a timely basis to ensure the customer requirements are met or exceeded.
- Process Credit card orders
- Provide tracking information of customer order shipments as requested.
- Attend meetings to improve processes and procedures, may recommend or help drive continuous improvement activities.
To be successful in this role, youwill need :
WMFTS is committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in all aspects of the employment process. If you require accommodation to perform the essential functions of this job.
As a growing and ambitious organization with apresence in over 60 global locations and across multiple markets, we can offeryou the working environment and support needed to be successful. We arecommitted to achieving workforce diversity and creating an inclusive workingenvironment. We welcome all applications irrespective of social and culturalbackground, age, gender, disability, sexual orientation, or religious belief.
About Watson-Marlow
Everyday, we help companies across the globe to be more efficient and sustainable. Watson-MarlowFluid Technology Solutions (WMFTS) is the world leader in niche peristalticpumps and associated fluid path technologies. Comprising ten establishedbrands, each with their area of expertise, but together offering our customersunrivalled solutions for their pumping and fluid transfer applications.Together with our colleagues across Spirax-Sarco Engineering plc, we are proudto be a FTSE 50 company.