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Hybrid Member Service Representative
Hybrid Member Service RepresentativeTEKsystems • Sandy Springs, GA, US
No longer accepting applications
Hybrid Member Service Representative

Hybrid Member Service Representative

TEKsystems • Sandy Springs, GA, US
20 days ago
Job type
  • Full-time
Job description

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in the Atlanta, GA area.

The job description involves responding to inquiries and requests from members and other individuals within a 24 / 7 high-volume, schedule-driven, and structured contact center operation. Responsibilities include :

  • Providing information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service.
  • Performing transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs, and / or other accounts.
  • Advising members of other products and services that may fit their needs and providing opportunities for positive member interaction.
  • Handling a call volume of 80-100+ calls daily.

Qualifications required include :

  • High School Diploma / GED.
  • 1-2 years of recent customer service experience working directly with customers (call center, collections, banking).
  • Ability to work in a fast-paced, high-volume call center environment.

    • Schedule details :

  • Full-time, 40 hours per week, Monday-Saturday (with 1 rotating off day during the week).
  • MUST have a 6-day availability to work.
  • Schedules are provided two weeks in advance.
  • Multiple shifts available, with shift times ranging between 11 : 00 AM - 2 : 30 AM CST.
  • MUST have a 9.5 hour window of flexibility to work.

    • Training will be virtual, Monday-Friday, at either 8 : 00 AM - 4 : 30 PM or 3 : 00 PM - 11 : 30 PM (based on shift schedule).

    Location requirements :

  • Remote & ONSITE days required.
  • MUST be able to report onsite for training / team building purposes.
  • ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF SANDY SPRINGS, GA.

    • Pay and benefits :

  • Pay range : $19.50 - $19.50 / hr.
  • Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
  • Benefits may include medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off / leave.

    • The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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    Member Service Representative • Sandy Springs, GA, US