NYS OASAS HBITS-07-14370 Senior IT Specialist (Service Desk)

NYS OASAS HBITS-07-14370 Senior IT Specialist (Service Desk)

Join Voyatek and apply for the NYS OASAS HBITS-07-14370 Senior IT Specialist (Service Desk) role in Brooklyn, NY. This is a full?time position.

Key Responsibilities :

• Monitor and oversee the local technical environment to ensure network infrastructure, video conferencing, and other systems are operational.
• Work with the agency to ensure timely incident reporting and service request entry through ITSM Service?Now.
• Collaborate with the ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams for timely resolution and escalation.
• Support end?user desktop environment and manage automated updates of PCs and laptops.
• Triage and resolve user access issues and provide basic how?to instruction for common desktop issues and video?conference setup.
• Assist agency staff with ticket submission, training requests, and resource location.
• Familiarize and provide support for video?conferencing equipment, consulting ITS colleagues or vendors when needed.
• Respond to all incoming help calls, provide person?to?person technical assistance.
• Travel to nearby locations when required and participate in technical training.

Qualifications :

Preferred Qualifications :

Benefits :

Equal Employment Opportunity : Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy?related conditions), gender identity or expression, sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment / placement, promotion, upgrade, demotion, termination, layoff, recall, transfer, leave, pay, and other benefits. All final candidates will undergo a successful post?offer background check per applicable law.

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