FT Assistant Manager Customer Service

Retail Operations Job

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

Duties and Responsibilities :

• Ensure department associates are properly trained by certified trainers.
• Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office / Front End Communication Board and Task Management.
• Observe and ensure compliance with company sanitation, safety, and food safety standards.
• Observe and follow all company policies and established procedures. Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures including full compliance with any legal requirements.
• Supervise the effective operation of the office / service desk / kiosk / front end / bottle room (if applicable) to include cleanliness, customer service, and accurate transactions.
• Secure office and front-end cash drawers at all times when leaving it unattended; protect company assets at all times.
• Have a total understanding of labor and productivity reports, scheduling, and ordering.
• Follow all Front End department standard practices to ensure efficient operations.
• Assist in conducting performance appraisals and service observations in accordance with company standards.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Perform cashier and / or bagging functions, as needed.
• Perform service desk / kiosk and bookkeeper associate functions, as needed.
• Assist in special projects and perform other functions as assigned by supervisor.

Qualifications :

Physical Requirements :

Preferred Requirements :

Salary range is between $18.95 - $27.25 Hrly Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.