Business Development - Service Agent

Customer Service Representative

Providing optimal level customer service effectively drives customer traffic to all service drives by making outbound campaign calls, while also handling inbound inquiries and appointments.

Principal Duties and Responsibilities

Meet minimum standards of 80 calls and 30 appointments

Answer incoming calls promptly and effectively

Handle inbound service appointment inquiries efficiently

Transfer inbound calls accordingly

Effectively manage campaign call lists

Produce additional service traffic through outbound calls

Understand the schedule of each service drive and set appointments accordingly

Maintain follow-up schedule for each campaign

Use extreme customer service when assisting customers with call needs

Stay up to date on all dealership personnel and phone call transfer processes

Professional communication with customers

Job requires a minimum 40 hours per week; 8-hour workday with allotted 1-hour unpaid lunch break

Reports to : Business Development Manager

Minimum Qualifications, Skills, Work Experience Requirements

Understanding of Stuckey Automotive's excellent customer service

Honesty, integrity, trustworthiness, kindness

Driven and passionate to achieve growth and goals within the BDC

Excellent communication skills

Strong professional manners