Operational Care Specialist, Forwarding Subledger

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

The Operational Care Center Specialist, Revenue Care is responsible for daily Forwarding Subledger (FSL) handling and ensuring gross profit (GP) is maximized. They are the expert in detection and correction of financial discrepancies, which is a top priority and clear expectation. Key Performance Indicators (KPIs) are the measurements from which we gauge success. Root cause analysis and engagement with stakeholders to implement corrective actions is fundamental to the role.

• Manage daily FSL handling with the aim to ensure minimal deferrals at month end.
• Review and resolve open shipment files with a focus on maximizing GP and identifying excessive profit / loss entries.
• Investigate recurring discrepencies and escalate repeat issues to the supervisor for resolution.
• Audit and correct inaccurate accruals; ensure future accruals are entered correctly and historical entries are free of duplication.
• Enter missing accruals in FSL as needed to reflect the accurate financial state of each file.
• Conduct root cause analysis on GP discrepancies to support improved auto-closing of FSL entries.
• Collaborate closely with internal stakeholders to meet GP targets and maintain financial integrity.
• Demonstarate a strong understanding of FSL-related KPIs, applying consistent and measurable efforts to achieve performance goals.
• Partner with system process teams to enhance automation and streamline Operational Care procedures.

What we would like you to bring

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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