Support Representative

Job Description

Job Description

SafeLease is an insurance technology company that specializes in commercial real estate.

We focus on insurance products for the self-storage industry but are rapidly expanding our suite of services. We believe traditional commercial insurance can be distributed faster and cheaper. To do that, we’ve brought the entire insurance value chain—distribution, underwriting, and reinsurance—under one roof to drive innovation in an industry that’s ripe for change.

About The Role

Serve as the first point of contact for partner and tenant inquiries, troubleshooting issues, and providing solutions quickly and empathetically.

Support our clients across multiple channels (email, phone, chat, and in-platform messaging).

Document customer issues, feedback, and feature requests, ensuring these insights are shared with our product and engineering teams.

Partner with sales, operations, claims, and product teams to ensure a seamless end-to-end experience for customers.

Become an expert in SafeLease’s products, policies, and processes—helping customers navigate the platform with confidence.

Contribute to building and improving support processes, knowledge base content, and tools as we scale.

About You

You’re passionate about helping people and know how to turn a frustrated customer into a happy one.

You bring 2–4 years of experience in customer support, client services, or a related role—ideally in SaaS, fintech, or insurance.

You’re a clear communicator who listens closely, explains things simply, and adapts your style to meet the customer’s needs.

You’re resourceful, detail-oriented, and comfortable juggling multiple conversations at once.

You thrive in a fast-moving environment and know how to stay calm under pressure.

Bonus : You’ve worked with tools like Dialpad, Salesforce, or similar support platforms.

Why SafeLease?

The tech : Our prospects convert fast because we’re solving real problems and delivering serious value to commercial real estate owners.

The team : We’re a team of seasoned pros and sharp operators who know how to move fast and build smart. High standards, low ego.

The stability : We’re well-funded, growing fast, and we make sure our team shares in that success with competitive pay and equity.

The employee experience : We also offer unlimited PTO, full health benefits, flexible work setups, and the kind of culture where people want to show up to do their best work.

If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.

Employment at SafeLease is contingent upon a satisfactory verification of a general and criminal background check.