Customer Success Specialist

Customer Success Specialist

Medicom is a leading enterprise imaging software company that solves longstanding interoperability challenges for clinicians, staff, patients, and researchers. Its core platform, Connect, supports diverse enterprise imaging interoperability use cases. These include access to prior and unread imaging studies, point-of-care workflows, patient access to images, orders and results workflows for teleradiology, telestroke and trauma, and cross-institution sharing of digital imaging. Medicom's Network is adopted by over 1,000 US healthcare institutions and backed by leading venture capital firms, such as UPMC Enterprises. Data and insights from the Medicom Connect network drive Medicom's Intellect offering, which helps clinicians and researchers advance patient care and develop new therapies.

Medicom is looking for a highly motivated Customer Success Specialist to expand our network and engage with healthcare organizations. This role is essential in connecting potential users to Medicom's platform by guiding them through our unique, non-revenue sales cycle. The CS Specialist will collaborate closely with Support, Implementation, and Sales teams to ensure a smooth onboarding experience.

What You'll Do

• Educate potential users on the value of Medicom's platform.
• Conduct outreach via phone, email, and other channels to establish relationships with healthcare organizations.
• Manage a high volume of connections and track engagement using CRM tools.
• Identify new business opportunities by researching market trends and understanding customer needs.
• Collaborate with cross-functional teams (Support, Implementation, and Sales) to optimize lead conversion.
• Stay up to date on Medicom's products, services, and industry trends to effectively communicate value propositions.

Qualifications

Salary

Base + Commission