Mortgage Loan Officer- Refinance

Mortgage Loan Officer

At Mr. Cooper Group, you make the dream possible. Our purpose is simple : Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible! Due to licensing restrictions, applicants must live within a 60 mile radius of office location 11511 Luna Rd, Suite 200, Farmers Branch, TX 75234.

Join Mr. Cooper Group the largest mortgage servicer in the country. We have a trillion-dollar mortgage servicing portfolio and over 5 million customers. Our Loan Officers are consistently receiving the most, and highest quality inbound leads in the industry. As a Mortgage Loan Officer you will be responsible for providing exceptional customer service and assisting clients in navigating the mortgage loan process.

Qualifications :

• Desire for a career path within mortgage industry
• Desire to expand customer service, sales and consultation skillsets
• Desire to work in and expand knowledge of mortgage industry
• 1-2+ years' experience as a licensed loan officer
• NMLS : Must have minimum 1 state active license or currently hold federal registration
• High school diploma or GED or equivalent experience
• Excellent interpersonal, written, and verbal communication skills.
• Participating in staff and team meetings along with taking part in mortgage training provided by management.
• Willingness to take ownership of any customer escalation as the situation dictates thus ensuring a positive customer experience.
• Perform outbound calls to prequalified and pre approved customers with a working knowledge of the various campaigns in order to drive a tailored customer experience.
• Able to effectively communicate Mr. Cooper value propositions to customers.
• Able to consult customer on various loan options based off loan product guidelines and customers wants, needs, and benefits.
• Able to understand, communicate, and consult on various mortgage loan program guidelines to customers and consult on the entire loan origination process, through loan funding.
• Field calls from various lead sources with a working knowledge of the various campaigns in order to drive a tailored customer experience.
• Mortgage professionals assist our existing portfolio clients with their home buying and selling needs

Additional job description

Mr. Cooper Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE / M / F / D / V