Customer Supp Tech, Associate

Customer Supp Tech, Associate

Healthcare company

Job Description

Duration : 8 month contract (possible to extend)

Must be flexible to work any hour of the day and weekends. Responsible for answering phones, processing emails, and processing self service tickets within industry and team guidelines using the knowledge base to resolve issues and questions. Also will be asked to staff go-live and upgrade phone lines. These individuals will need to be flexible in their shifts, and will be required to be onsite.

Qualifications

Professional demeanor, friendly, ability to follow rules and standard operating procedures, typing skills, documentation skills, as well as the ability to follow specific instructions. Attendance and timeliness are important as well. At least 1 year of customer support (not necessarily IT but preferably) experience. Experience with the use of Microsoft Office products

This is an urgent job opportunity. Please send your updated resume to mevangelista@visionproteam.com or call at 13-279-1020.