Hospitality Manager - Mammoth Practice Facility

Job Description

Job Description

Description : JOB SUMMARY :

The Hospitality Manager plays a pivotal role in creating a welcoming, professional, and memorable experience for all guests at the Utah Mammoth Practice Facility. This position is responsible for overseeing the seamless execution of all hosted events—from tournaments and public skates to corporate functions and community gatherings—ensuring each one reflects the facility’s high standards of service and organization. Additionally, the Hospitality Manager leads the front desk operations, fostering a culture of excellence, efficiency, and hospitality among staff.

DUTIES & RESPONSIBILITIES :

• Lead the planning, coordination, and execution of all facility-hosted events, ensuring smooth operations and exceptional guest satisfaction.
• Manage front desk operations, including scheduling, training, and supervising staff to maintain a professional and welcoming environment.
• Coordinate with sponsorship sales and service team to ensure all contract obligations are fully executed.
• Collaborate with programming, operations, and marketing teams to support event logistics and guest communications.
• Develop and implement hospitality standards, policies, and procedures to elevate the customer experience.
• Monitor guest feedback and resolve service issues promptly and professionally.
• Maintain accurate records of event bookings, staffing schedules, and front desk performance metrics.
• Ensure compliance with safety, cleanliness, and facility protocols during all events and daily operations.

REQUIREMENTS :

COMPETENCIES :

PHYSICAL REQUIREMENTS :

The Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note : The need may arise to revise, supplement, or rescind portions of this job description, and SEG reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.

Requirements :