Digital Operations & Development Manager

Additional Information About the Role

Exciting opportunity for a Manager, Digital Operations and Development. Ideally looking for someone with previous experience in digital transformation.

Must be located in the St. Louis or Kansas City area.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJCs patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Childrens Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Directs the flow of company information on the BJC HealthCare web site to ensure it reflects the desired image and identity of the system; identifies and manages implementable technologies to make communication faster and more effective.

Role Purpose

The Manager will collaborate with cross-functional teams in Digital Operations and IT to develop and enhance enterprise websites and digital front door capabilities that support consumer's access to care. This person will direct and lead these efforts, specifically in the areas of web content management (Acquia Drupal) and Find a Doctor (Yext search). Deep knowledge and expertise in content management systems (Acquia Drupal strongly preferred) will allow the organization to modernize its digital experiences and drive positive business outcomes.

Responsibilities

• Manages individual(s) including but not limited to : hires, trains, assigns work, manages and evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet / support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and / or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Responsible for the day-to-day operations of BJC public facing websites. Leads efforts to develop compelling digital experiences that meet goals while offering efficient and effective operations. Ensures that the CMS architecture is developed and managed to enable optimal operations, the content architecture is flexible and maintainable, full documentation (runbooks and style guides) is developed and socialized, and leverages web best practices.
• Recommends site and back-end optimizations based on data and conversion best practices.
• Conducts research and analyzes data to determine the most suitable approaches for developing and maintaining BJC web properties. Stays up to date on industry trends and advancements to continually improve digital marketing strategies.
• Evaluates functional / business and technical requirements and identifies gaps / risks and provides input into prioritization and planning efforts.
• Implements Agile best practices and provides support, troubleshooting, and resolution of defects. Promotes knowledge sharing activities within and across different teams by engaging in business and technical analysis, documentation, training, and mentoring.

Minimum Requirements

Education

Experience

Supervisor Experience

Preferred Requirements

Education

Experience

Supervisor Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC were committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

To learn more, go to our Benefits Summary

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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