Customer Service Associate

Customer Service Associate

As a Roses / Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and responsibilities include : providing customer engagement in a positive and approachable manner, assisting in maintaining a clean, well-stocked store for customers during their shopping experience, helping in the unloading of merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor. Independently stocking shelves and recovering merchandise in the store, accurately handling customer funds and processing transactions using the POS system, remaining constantly aware of customer activity to ensure a safe and secure shopping environment, and performing all other duties as assigned in order to maintain an effective and profitable store operation.

Position requirements include : prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Customer focus, developing potential, results driven, strong organizational skills, communication skills, problem solving / decision making, job knowledge and relationship management.

Working conditions include : retail store environment where extended periods of standing are required, retail store stockroom environment subject to fluctuations in temperature, frequent lifting and maneuvering of merchandise and displays, exposure to dust and extreme temperatures while unloading trailers, scheduled work hours may vary, to include evenings and weekends. Occasional use of ladders required.