IT Systems and Desktop Administrator

Job Description

Job Description

Salary : $65,000 to $75,000

POSITION OVERVIEW :

Title : IT Systems and Desktop Administrator

Company : Wellpointe Inc.

Reports To : Director of People Operations & Director of Technology

Location : Fresno, CA (in-office)

ABOUT WELLPOINTE

Operating at the intersection of healthcare and real estate, Wellpointe is a leading provider of affordable, boutique-style residential assisted living services that specializes in offering a coordinated and integrated system of care to high-acuity older adults with multiple chronic illnesses, including Alzheimers and other dementia. Wellpointe differentiates itself by providing complex care and medical services coordination in a home-like environment, communicating effectively, and making resident and family satisfaction its top priority.

Wellpointe currently operates the Fresno Guest Homes, Cottages at The Colony, Irvine Cottages, and Grannys Place residential assisted living brands in Fresno, Los Angeles, and the central & south Orange County areas of California.

POSITION SUMMARY :

The IT Systems and Desktop Administrator will be responsible for the daily administration, maintenance, and support of Wellpointes desktop computing environment and local area networks. This individual ensures seamless connectivity, rapid issue resolution, and proactive system management across offices and remote teams.

You will serve as the first line of defense for IT operations, providing hands-on technical assistance while helping to implement and enforce best practices for security, network performance, and system reliability.

RESPONSIBILITIES :

• Provide Tier 1 and Tier 2 technical support for desktop hardware, software, and peripherals.
• Manage and maintain LAN infrastructure, including switches, routers, access points, and cabling.
• Configure, deploy, and maintain Windows and macOS systems, ensuring compliance with company standards.
• Support Office 365, Google Workspace, and migrating or setting up Active Directory or ADFS, and network user accounts, including provisioning, permissions, and password resets.
• Experience with Slack, Monday, Adobe Suite, Dropbox, and other SaaS products.
• Troubleshoot network connectivity issues.
• Perform routine maintenance, system patching, and software updates.
• Assist in asset management, inventory tracking, and hardware lifecycle management.
• Maintain documentation for configurations, procedures, and network topology.
• Ensure compliance with HIPAA, cybersecurity, and company IT policies.
• Collaborate with other IT staff on infrastructure upgrades, endpoint security, and backup solutions.
• In-office set up and maintenance of company printers, desktop television security, AV systems, routers, network errors and failures.
• Ability to work with and manage access control, monitoring devices, video cameras, digital locks, and 3rd party security devices, remotely and inside the homes.
• Provide clear, timely communication, collaboration, and excellent customer service to internal stakeholders.

QUALIFICATIONS :

PREFERRED SKILLS :

WHY WELLPOINTE :