Warehouse Clerk

Warehouse Associate

Cougar USA provides innovative water control solutions for commercial buildings, specializing in pressure control, water quality, and water monitoring systems. With a focus on reliability and efficiency, we help engineers, contractors, and building owners optimize water system performance. Our expertise in smart water management ensures safe, sustainable, and cost-effective solutions tailored to the unique needs of each facility.

Key Job Responsibilities:

Receiving and Shipping:

• Assist in receiving materials by checking items against purchase orders and packing lists.
• Help with unloading trucks and safely moving materials using a pallet jack.
• Support the shipping process by preparing and packing orders for customer shipments.

Order Fulfillment:

• Assist in pulling items from stock to fulfill customer orders, staging them for delivery or pickup.
• Verify the accuracy of items being packed or staged against sales orders.

Warehouse Organization and Maintenance:

• Help keep the warehouse organized and clean, ensuring materials are easy to locate.
• Assist in maintaining basic warehouse equipment, such as hand tools and pallet jacks.

Inventory Support:

• Assist with inventory counts and help maintain accurate stock records.
• Update inventory systems when receiving or moving materials (training provided).

Logistics Coordination:

• Work with the Warehouse Coordinator to prepare and organize materials for delivery.
• Assist in coordinating deliveries with the internal team.

Customer Service:

• Occasionally assist customers picking up orders at the warehouse.
• Provide friendly, professional service during all customer interactions.

Metrics/KPIs:

On-Time Shipments:

• KPI: Percentage of orders shipped on time, meeting scheduled shipment dates.

Inventory Accuracy:

• KPI: Percentage of accurate inventory counts (matching system records with physical inventory).

Receiving Accuracy:

• KPI: Percentage of items received accurately against purchase orders (quantity and quality).

Order Staging Time:

• KPI: Average time taken to stage orders for shipping or pickup after receiving.

Cycle Count Completion:

• KPI: Number of cycle counts completed as scheduled.

Dead Stock Management:

• KPI: Percentage of dead stock items identified and processed (recycled, sold, or disposed).

Warehouse Efficiency:

• KPI: Time taken to process incoming and outgoing shipments.

Customer Returns Processing Time:

• KPI: Average time to process customer returns from initiation to completion (including shipping back to vendors, if required).

Forklift and Equipment Maintenance:

• KPI: Percentage of equipment maintenance completed on time (preventive maintenance, repairs, etc.).

Safety Incidents:

• KPI: Number of safety incidents (injuries, near misses, forklift accidents, etc.) in the warehouse.

Warehouse Cleanliness and Organization:

• KPI: Quarterly cleanliness audit score based on a standardized checklist.

Vendor Returns Processing Time:

• KPI: Average time taken to process vendor returns (VRMAs) from notification to completion.

Order Pre-Load Accuracy:

• KPI: Percentage of orders pre-loaded correctly for the next day's deliveries.

Event Prep Time:

• KPI: Time taken to prepare for special events (e.g., marketing or customer events).

Required Qualifications:

• No prior warehouse experience required; training will be provided.
• Forklift operation experience is a plus, but not required.
• Strong attention to detail and willingness to learn.
• Ability to work in a fast-paced environment and meet deadlines.
• Basic computer skills (will receive training on warehouse management systems).
• Ability to lift 50 lbs and work in a physically demanding environment.
• Willingness to learn and follow safety protocols.
• Team player with good communication skills.

Cougar Core Values:

• Passion for Cougar's Brand
• Commitment to Partners
• Reliable, Responsible, Resourceful
• Cougar Family-Oriented

Cougar Promise:

• Commitment
• Communication
• Cutting-Edge Technology

Company Benefits:

• 401(k)
• Competitive salary
• Comprehensive benefits package
• Profit sharing
• Training & development

At Cougar USA, we hire people who are passionate about doing a good job for their customers. We are committed to our partners in business and go above and beyond the call of duty for them. We are reliable, responsible, and resourceful in creating solutions for our customers' problems. We are a small, tight-knit company that will make you feel like family and challenge you to grow personally and professionally. If this is who you are also, we can't wait to meet you!