Information Technology IT Support Technician

Description :

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Our Information Technology Support Technicians provide technical and administrative support for the company IT systems and a variety of software and hardware in use to maximize efficiency of the network. They also respond to queries, run diagnostic programs, isolate problems and determine / implement appropriate solutions.

Your Job :

Support users of Rockland IT technology by :

Being the first point of contact for end users to provide polite, timely support

Educating users regarding functions that may have required support assistance

Supporting the team’s needs related to IT

Update Rockland Technology by :

Updating systems as required

Participating in ERP system updates / upgrades to achieve identified business results

Oversee the Monitoring and Support of Rockland IT technology by :

Ensuring LAN, Firewalls, Active Directory, DNS, DHCP function as required

Ensuring server backups are conducted as scheduled

Administering Service connect, other interfaces and databases

Ensuring maintenance of antivirus / antimalware programs

Ensuring maintenance of network and server infrastructure

Maintains Professional and Technical Knowledge by :

Attending continuing education events

Reviewing professional publications

Participating in professional organizations

Requirements : Competencies :

Microsoft 365 Proficiency

Technical Proficiency

Excellent Communication Skills

Presentation Skills

Strategic Thinking

Positive Attitude

Required Education / Experience :

Associate’s Degree in Information Technology discipline or equivalent experience required

Preferred Education / Experience :

Automated manufacturing environment preferred

Hands on software and hardware troubleshooting experience

Experience with networking : physical LAN and wireless technologies

Working knowledge of Windows Server 2012-2022, Windows 7-Windows 11

Group Policy Management / Print Management

SQL Server 2012 / 2016

VMWare & VCenter 7.x

Antivirus / Enterprise Security Suites

Network Cabling and Termination Experience preferred

Windows Server Updates

Microsoft Intune and PowerShell preferred

VOIP and Phone Systems Support

We offer a comprehensive benefit package for all of our full time employees, including medical, dental, vision, 401k, paid time off and more! If we sound like your kind of company, apply today!