Senior Analyst - Onsite Technical Support

Technical Support Role At Marsh & McLennan

We are seeking a dedicated individual to join our Technical Support team at Marsh & McLennan in our New York office. This role will require employees to be in the office five days a week.

In this role, you will be instrumental in providing technical support across multiple lines of business, ensuring effective diagnosis, troubleshooting, and resolution of software and hardware-related issues.

Responsibilities Include :

• Deliver technical support to colleagues through various channels (in-person, phone, virtual) while adhering to agreed KPIs and SLAs.
• Proactively communicate and follow up on incidents and requests, ensuring timely resolution and escalation as needed.
• Assist with the setup, maintenance, and troubleshooting of all MMC hardware, software, and mobility technology.
• Log and document all issues according to standard operating procedures and use the MMC Tech incident management system for tracking.
• Collaborate with engineering teams to proactively identify and remediate at-risk devices and systems.
• Provide training and knowledge sharing on MMC systems to maximize functionality and usage.
• Participate in administrative tasks, including time tracking and compliance with training requirements.

What You Need To Have :

What Will Make You Stand Out :

Why Join Our Team :