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Information Technology Support Specialist

Information Technology Support Specialist

Gersh AutismIssaquah, Washington, United States, 98027
1 day ago
Job type
  • Full-time
Job description

For over 30 years, Gersh Autism has empowered students on the autism spectrum to reach their full potential. Serving individuals aged 5-21 across the U.S. and Puerto Rico, our network of K-12 schools provides personalized education tailored to each student's unique learning style. We offer comprehensive therapeutic servicesspeech, physical, occupational therapy, and morealong with vocational training for older students. Our dedicated team collaborates with families to ensure academic, social, and emotional growth, preparing students for success beyond the classroom.

At Gersh Autism, we are committed to helping individuals on the autism spectrum lead fulfilling, independent lives.

Gersh Autism Academy is seeking a dedicated IT Support Specialist (Level 1) to join our Seattle schools. This role is responsible for providing daily, on-site IT support to faculty, staff, and students, while also assisting with remote support for our East Coast and Puerto Rico teams. The ideal candidate has strong communication skills, a genuine interest in IT systems and workflows, and a proactive attitude toward problem-solving.

  • Please note, this position requires travel between locations in Issaquah and Bellevue, WA.

Key Responsibilities :

  • Provide first-level technical support for end-users (faculty, staff, and students) across devices, software, and network connectivity.
  • Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.) and Windows-based systems.
  • Manage user accounts, password resets, and permissions through Microsoft 365 Admin.
  • Assist in setup, maintenance, and imaging of computers, printers, and classroom technology.
  • Support video conferencing systems, interactive boards, and other classroom technologies.
  • Escalate complex technical issues to higher-level IT staff when necessary.
  • Provide remote support to Gersh Academy's East Coast and Puerto Rico sites as scheduled or assigned.
  • Maintain accurate records of support requests and resolutions within the IT ticketing system.
  • Contribute to IT documentation, procedures, and best practices.
  • Participate in IT projects, deployments, and ongoing process improvements.

    • Qualifications : Required :

  • 1+ year of IT support experience or equivalent education / training.
  • Proficiency in Microsoft 365 applications and Windows operating systems.
  • Basic understanding of computer hardware, networking, and security principles.
  • Strong problem-solving and multitasking abilities.
  • Excellent interpersonal and communication skills.
  • Ability to work both independently and collaboratively across locations.

    • Preferred :

  • Experience supporting users in an educational environment.
  • Familiarity with ticketing systems and remote management tools.
  • Basic networking knowledge (VLANs, IP configuration, Wi-Fi troubleshooting).
  • CompTIA A+ or equivalent certification (or willingness to pursue).

    • What We Offer :

  • Collaborative and mission-driven work environment.
  • Training and access to all areas of IT.
  • Opportunities for professional development and long term growth.
  • Hybrid flexibility after initial training period.
  • Competitive compensation and benefits package.

    • Benefits for Full Time Employees

    Gersh Autism offers a competitive compensation package, including comprehensive health and retirement benefits, professional development opportunities, and a supportive work environment committed to your personal and professional growth.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k matching)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Training & Development

    • Salary includes base plus KRA bonus

    The pay range for this role is :

    85,000 - 90,000 USD per year(Cougar Mountain, WA)

    PI6811e7798d03-30511-38997269

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    Information Technology Specialist • Issaquah, Washington, United States, 98027