Job Summary :
- Perform initial-response screening following protocols approved by supervising provider.
- Escort patient to room and prepares patient for examination, procedure, and treatment.
- Obtain vital signs and record in the electronic health record (EHR).
- Obtain and record patient history employing critical thinking skills.
- Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
- Prepare, administer, and document oral, parenteral medications, and immunizations as ordered by the supervising provider, documenting administration following the six rights in the EHR while maintaining accurate medication & immunization records.
- Document care provided during patient visit in EHR.
- Recognize and respond to emergencies.
- Actively monitors & respond timely to patient requests via telephone encounter, In-Basket message and / or My Chart according to identified time frames and documents responses in the EHR.
- Enter medication, radiology, and lab orders in the electronic health record for provider sign off.
- Discharge patient providing after visit instructions to patient and / or caregiver as directed by the provider.
- Enter medication refill orders per protocol.
- Collect and process specimens.
- Perform CLIA-waived tests.
- Perform electrocardiography, respiratory and other testing based on department needs.
- Perform phlebotomy, including venipuncture and capillary puncture.
- Serve as a liaison between patients and medical staff in the event of problems or complaints.
- Schedule, coordinate, and monitor appointments.
- Schedule outpatient procedures.
- Apply third party and managed care policies, procedures, and guidelines.
- Obtain insurance pre-authorizations.
- Enters referrals for provider sign off.
- Participate in departmental / divisional Quality Assessment and Quality Improvement Programs.
- Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
- Apply principles of aseptic and sterile technique.
- Clean instruments and equipment per policies and procedures.
- Comply with all facilities and departmental specific safety standards.
- Maintain compliance with regulatory standards regarding practice, environment, and documentation.
- Function as a health care advocate to meet individual's needs.
- Educate individuals in office policies and procedures.
- Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient's treatment plan.
- Identify community resources for health maintenance and disease prevention to meet individual patient needs.
- Uphold goals, policies, procedures, and expectations of the
- facility
- Support the mission, vision, and values of the facility.
- Maintain examination / treatment rooms, including inventory of supplies and equipment.
- Maintain core and applicable specialty competencies as defined by the facility.
- Other duties as assigned within scope of practice.
Preferred Skills & Experience :
Basic computer knowledge and keyboarding skills preferred.Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.Ability to problem-solve preferred.Possess effective interpersonal and communication skills preferred.EPIC (Electronic Medical Record) experience preferred.Required Education :
Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).OR
Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.OR
Current Professionally Recognized Medical Assistant Certification with a minimum of five (5) years of experience in clinical medical assisting.OR
Licensed Practical Nurse (LPN).OR
Licensed Paramedic / Emergency Medical Technician (EMT) with at least one-year clinical experience in clinical medical setting within the past five (5) years.OR
Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five (5) years.Required Certification & Licensure :
Current BLS-CPreferred Certification & Licensure :
Professionally Recognized Medical Assistant Certification from the American Association of Medical Assistants (AAMA / CMA),OR
American Medical Technologists (RMA),
OR
National Health Career Associations Certified Clinical Medical Assistant (CCMA),
OR
National Center for Competency Testing National Certified Medical Assistant (NCMA).